Shackleton’s Way of Getting the Group Through a Crisis:
1) When crisis strikes, immediately address your staff. Take charge of the situation, offer a plan of action, ask for support, and show absolute confidence in a positive outcome.
2) Get rid of unnecessary middle layers of authority. Direct leadership is more efficient in emergency situations.
3) Plan several options in detail. Get a grasp of the possible consequences of each, always keeping your eye on the big picture.
4) Streamline supplies and operations so they won’t slow you down.
5) Give your staff an occasional reality check to keep them on course. After time, people will start to treat a crisis situation as business as usual and lose their focus.
6) Keep your malcontents close to you. Resist your instinct to avoid then and instead try to win them over and gain their support.
7) Defuse tension. In high stress situations use humor to put people at ease, and keep your staff busy.
8) Let go of the past. Don’t waste time or energy regretting past mistakes or fretting over what you can’t change.
9) Ask for advice and information from a variety of sources, but ultimately make decisions based on your own best judgment.
10) Let all the people involved in the crisis participate in the solution, even if that means doling out some work that is less than vital.
11) Be patient. Sometimes the best course of action is to do nothing but watch and wait.
12) Give your staff plenty of time to get used to the idea of an unpopular decision by leaking details early.